Subscription FAQ

Wordzen has been a free email editing and proofreading service for more than a year and a half, but starting on January 23, 2017, Wordzen will become a subscription service. You can subscribe on the Pricing page, but below are some Frequently Asked Questions about Wordzen subscriptions.

Q: Can I keep using Wordzen for free?

A: Starting on January 23, 2017, all existing Wordzen accounts will need a subscription to continue using the service. New accounts get a 7-day free trial to evaluate Wordzen, after which they must subscribe if they wish to continue use.

Q: Why are you suddenly charging for Wordzen when it’s been free for so long?

A: The intent was always to eventually charge for Wordzen’s services. It would be impossible to continue to provide Wordzen as a free service because of the expenses incurred in paying our editors, who are top-notch English experts. We hope that if you’ve been getting value out of Wordzen, that you will indeed subscribe.

Q: Does the base subscription plan include unlimited emails?

A: For your first month, yes. After your first month as a subscriber, we’ll evaluate your usage and let you know if we need to adjust your subscription fee in order to continue using Wordzen. This is because it costs us more to service a user that submits 200 emails/month to Wordzen than a user that submits 20 emails/month. The base level plan will accommodate our typical user, who submits 20-30 emails/month. If we need to adjust your plan after your first month, we’ll inform you and ask you if you’d like to continue. You’ll be under no obligation to continue.

Q: Why is Wordzen so much more costly than Grammarly?

A: Grammarly is an algorithm-based spell-check and grammar-check tool. Wordzen uses real, live human editors to correct your emails for you. While the editors also use some automated tools as a double-check, all of the editing is done by hand. Additionally, Wordzen editors will re-structure sentences, improve word choice, and make each sentence more meaningful, given the full context of each message. Grammarly and other automated tools can’t do that.

Q: My Wordzen account is linked to two different Gmail accounts. How many subscriptions do I need?

A: You need a subscription for each individual Gmail account that you wish to use with Wordzen. Meaning, even if you have just one Wordzen account, and it’s linked to two or more Gmail accounts, you need a subscription for each of the Gmail accounts you have linked. In the near future, we will be changing our login model to be a one-to-one model where each Gmail account is its own Wordzen account, rather than how we have it now, where a single Wordzen user logged into www.wordzen.com can link to multiple Gmail accounts.

Q: Which email address should I enter into the subscription form?

A: Be sure to enter into the subscription form the Gmail or G Suite account that you wish to use with Wordzen. The email address specified there is the one that will be given access to Wordzen. If you have created an account on the www.wordzen.com website with a different email address, do not use that email address unless it’s the same as the Gmail address you wish to use with Wordzen.

Q: If I become a subscriber, will you also edit longer form texts like proposals and website copy?

A: No, the base level plan only includes the editing of normal email correspondence, and our editors use their own discretion to determine when a submission falls outside of that scope. In the near future, we’ll also offer the option to have longer form text edited for a separate fee.

Q: How do I cancel my Wordzen subscription?

A: Just email us at contact@wordzen.com and we’ll cancel your paid Wordzen subscription for you.

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